Unified Customer Engagement Platform
Project Overview
The Unified Customer Engagement Platform is a versatile, all-in-one solution designed to enhance customer interaction and engagement through three integrated applications: a Survey App, a Gift Card App, and a Ticketing System. Each component serves a unique function, yet they are seamlessly interconnected to provide businesses with a powerful toolset for managing customer feedback, rewards, and event participation.
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Survey App
The Survey App is designed to capture valuable customer insights by allowing businesses to create and distribute surveys quickly and easily. It provides tools for designing customizable surveys, collecting responses, and analyzing data in real-time. Businesses can use the survey results to gauge customer satisfaction, identify areas for improvement, and make data-driven decisions to enhance their offerings. The app also supports follow-up actions, such as sending personalized thank-you messages or targeted offers based on survey responses.
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Gift Card App
The Gift Card App enables businesses to create, manage, and distribute digital gift cards, providing customers with a flexible and convenient way to purchase and redeem rewards. The app supports various customization options, allowing businesses to design branded gift cards that can be purchased online or in-store. Customers can easily redeem their gift cards through the platform, while businesses can track usage and generate detailed reports on gift card sales and redemptions. This component is particularly effective for driving customer loyalty and encouraging repeat purchases.
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Ticketing System
The Ticketing System streamlines the process of organizing and managing events, allowing businesses to sell tickets online, track attendance, and communicate with attendees. The app supports various types of events, from small workshops to large conferences, and offers features such as seat selection, discount codes, and automated reminders. Customers can purchase tickets securely through the platform, and businesses can monitor ticket sales, manage guest lists, and handle on-site check-ins with ease.
Project Specification
- ✔ Service Type: Web Applications
- ✔ Technology: C# .Net
- ✔ Database: SQL
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From The Client
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Kevin
Chief Technology Officer
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Elham
Ottawa Medical Cosmetic
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Matt
Director of Marketing
